You can contact us via email at info@pawfectplace.com.au or message our customer service via the chat box icon. We'll get back to you within 24 - 48 hours.
Yes, Pet Avenue ships both within Australia and internationally. Shipping fees and delivery times vary depending on your location.
Orders within Australia typically arrive within 7 - 10 business days. International orders may take 10-14 business days. Please refer to our Shipping Policy for more details.
We offer a 30-day return policy on all unused and unworn items. Items must be returned in their original packaging with all tags attached. Please see our Return Policy page for detailed instructions.
To return or exchange an item, please contact our customer service team to initiate the process. They will provide you with a return authorization number and instructions on how to send the item back to us.
We provide detailed sizing charts for each product. Measure your pet's dimensions and compare them to our charts to find the perfect fit. If you need further assistance, our customer service team is happy to help.
Yes, we prioritize the safety and comfort of your pets. Our products are made from high-quality, non-toxic materials that are safe for pets with sensitive skin.
We accept all major credit cards, including Visa and MasterCard. We also accept payments via PayPal.
Yes, we use industry-standard encryption and secure payment gateways to protect your personal and payment information. Your privacy and security are our top priorities.
